Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to us. See below for more information on our returns policy.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product should be in the same condition as you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, please place the item securely in its original packaging and [include your proof of purchase].
Attention:
-We process orders within 3-7 days
- Return or exchange requests should be made within 14 days of delivery
- Please contact our customer service for the return address and details.
- If you initiate the cancellation of the order earlier than the delivery time, and are within the time specified by the website can initiate the cancellation of the order, can cancel the order.
Your return shipment is free of charge in some cases. If you return an item and the reason for the return is not the result of a fault at fundepass, the cost of the return shipping will be deducted from your refund.
If the return is caused by the consumer, the consumer should bear the shipping fee. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or not correct, and the consumer is not obliged to bear the shipping fee for this reason.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- intimates
- gift cards
- custom items
- digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center
Return Address:
Country : China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contactor : Du Zuojun (Qyq)
Postcode : 523648